Complete Documentation

Introduction to QuickAid

QuickAid is a platform that connects users with verified service providers in their local area. Whether you need a plumber, electrician, tutor, personal trainer, or any other service professional, we make it easy to find, compare, and book trusted providers.

What Makes Us Different?

• Verified Providers: Every service provider goes through our verification process
• Real Reviews: Honest feedback from real customers
• Easy Communication: Contact providers directly through multiple channels
• Local Focus: Find providers in your area quickly
• Free to Use: No fees for searching and contacting providers

Creating Your Account

Getting started with QuickAid is quick and easy. Follow these steps to create your account:

1. Visit the Sign-Up Page

   Click "Sign Up" or "Get Started" on the homepage and select "User Account".

2. Enter Your Information

   Fill in your basic details:

   • First Name and Last Name
   • Email Address (must be valid)
   • Phone Number
   • Password (minimum 8 characters)

3. Verify Your Email

   Check your inbox for a verification email and click the link to activate your account.

4. Complete Your Profile

   Add additional information like your location, profile picture, and preferences.

Social Sign-Up

You can also sign up using your existing social media accounts:

• Google Account
• Facebook Account

This method is faster and you won't need to remember another password.

Setting Up Your Profile

A complete profile helps providers understand your needs and builds trust in the community.

Profile Information

Privacy Settings

Control what information is visible to providers:

• Public Profile: Name and location visible to all
• Phone Visibility: Choose who can see your phone number
• Email Privacy: Email is never publicly displayed

Platform Tour & Features

Dashboard Overview

Your dashboard is your control center. Here's what you can do:

Key Features

• Advanced Search: Filter by location, service type, rating, and price
• Favorites: Save providers for quick access later
• Reviews: Leave and manage your reviews
• Messages: Direct communication with providers
• Notifications: Stay updated on provider responses

Managing Your Account

Keep your account information up-to-date to ensure the best experience.

Edit Account Information

1. Navigate to Settings

   Click your profile picture → Settings from the dashboard

2. Update Information

   Modify any field including name, email, phone, or location

3. Save Changes

   Click "Save" to update your information

Password & Security

Changing Your Password

1. Go to Settings → Security
2. Click "Change Password"
3. Enter current password
4. Enter new password (twice for confirmation)
5. Click "Update Password"

Password Requirements

• Minimum 8 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• Special characters recommended

Two-Factor Authentication (2FA)

Add an extra layer of security to your account:

1. Enable 2FA in Security Settings
2. Link your phone number
3. Receive verification code on login
4. Enter code to access account

Forgot Your Password?

1. Click "Forgot Password" on login page
2. Enter your email address
3. Check email for reset link
4. Click link and create new password
5. Log in with new password

Email & Notification Settings

Control how and when you receive updates from QuickAid.

Notification Types

Managing Preferences

1. Go to Settings → Notifications
2. Toggle each notification type on/off
3. Choose email or in-app notifications
4. Save your preferences

Deleting Your Account

Before You Delete

• Download your data if needed
• Cancel any pending bookings
• Notify providers you're in contact with
• Consider deactivating instead of deleting

Deletion Process

1. Go to Account Settings

   Navigate to Settings → Account → Delete Account

2. Confirm Your Identity

   Enter your password to verify it's you

3. Provide Feedback (Optional)

   Tell us why you're leaving to help us improve

4. Final Confirmation

   Click "Delete Account" to complete the process

What Happens After Deletion?

• Immediate logout from all devices
• Profile removed from public view
• All personal data deleted within 30 days
• Reviews remain but are anonymized
• Email address becomes available for new accounts after 90 days

Searching for Service Providers

Find the perfect provider for your needs with our powerful search tools.

Basic Search

1. Enter Service Type

   Type what you need (e.g., "plumber", "electrician", "tutor")

2. Set Your Location

   Enter your address, city, or allow location access

3. Click Search

   Browse results sorted by relevance and distance

Search Tips

Using Filters & Sorting

Narrow down search results to find exactly what you're looking for.

Available Filters

• Distance: Within 5km, 10km, 25km, or 50km
• Rating: 4+ stars, 4.5+ stars, 5 stars only
• Availability: Available now, Today, This week
• Price Range: Budget, Moderate, Premium
• Verification: Verified providers only

Sorting Options

• Relevance: Best match for your search
• Distance: Closest providers first
• Rating: Highest rated first
• Most Reviewed: Providers with most reviews
• Newest: Recently joined providers

Understanding Provider Profiles

Profile Sections

1. Basic Information

• Name and profile picture
• Verification status (blue checkmark)
• Location and service area
• Years of experience
• Business hours

2. Services & Pricing

• List of services offered
• Pricing information
• Service descriptions
• Specializations

3. Reviews & Ratings

• Overall rating (out of 5 stars)
• Number of reviews
• Recent customer feedback
• Response rate and time

4. Portfolio/Gallery

• Photos of previous work
• Before and after images
• Certificates and licenses

Contacting Providers

There are multiple ways to reach out to service providers:

Contact Methods

1. Phone Call

Click the phone button to call directly. Best for urgent needs or quick questions.

2. Email

Send a detailed message about your requirements. Good for complex projects.

3. WhatsApp

Instant messaging for quick back-and-forth communication (if provider has enabled).

4. In-App Messaging

Message through our platform. All communications are tracked for your safety.

What to Include in Your Message

• Brief description of what you need
• Your location (if not obvious)
• Preferred time/date
• Budget range (if applicable)
• Any specific requirements
• Photos (if relevant)

Leaving a Review

Your feedback helps other users and providers improve their services.

How to Leave a Review

1. Find the Provider

   Go to the provider's profile or your "My Reviews" section

2. Click "Write a Review"

   Choose the provider you worked with

3. Rate the Service

   Give a star rating from 1 to 5 stars

4. Write Your Review

   Share your experience in detail (minimum 50 characters)

5. Submit

   Your review will be published after moderation

When Can You Review?

You can leave a review after you've used a provider's services. You must have:

• Contacted the provider through our platform, OR
• Completed a service booking, OR
• Had verifiable interaction with the provider

Understanding the Rating System

Star Ratings Explained

How Ratings Are Calculated

• Average of all review ratings
• More recent reviews have slightly more weight
• Minimum 5 reviews for rating to display
• Ratings updated in real-time

Review Guidelines

What Makes a Good Review?

• Honest: Share your genuine experience
• Detailed: Explain what happened
• Constructive: Provide specific feedback
• Fair: Consider all aspects of the service
• Relevant: Focus on the service provided

Review Do's

• ✅ Describe the service you received
• ✅ Mention what went well
• ✅ Share what could be improved
• ✅ Be specific about timing and quality
• ✅ Recommend (or not) to others

Review Don'ts

• ❌ Use profanity or offensive language
• ❌ Make personal attacks
• ❌ Share private information
• ❌ Leave fake or spam reviews
• ❌ Include promotional content
• ❌ Threaten or harass

Editing or Deleting Reviews

You can edit your review within 48 hours of posting. To delete a review, contact support with a valid reason.

Provider Registration Process

Join as a service provider and grow your business with QuickAid.

Registration Steps

1. Create Provider Account

   Click "Join as Provider" and fill in your business information

2. Add Business Details

   Provide company name, services, experience, and pricing

3. Upload Documents

   Submit ID, licenses, certifications, and insurance

4. Verification Process

   Wait 2-3 business days for our team to review

5. Profile Approval

   Once approved, your profile goes live!

Required Information

• Full legal name
• Business name (if applicable)
• Valid email and phone number
• Government-issued ID
• Business registration (if applicable)
• Professional licenses
• Insurance certificates (recommended)
• Service area and availability

Verification Process

Our verification process ensures quality and safety for all users.

What We Verify

1. Identity Verification

• Government-issued ID check
• Name and address verification
• Photo matching

2. Background Checks

• Criminal record check (where applicable)
• Business registration verification
• Previous complaint history

3. Professional Verification

• License validation (for regulated professions)
• Certification checks
• Insurance verification (if provided)
• References (optional)

Verification Timeline

Verification Badge

Verified providers display a blue checkmark badge on their profile, indicating they have passed all verification checks.

Provider Dashboard Guide

Dashboard Overview

Your dashboard provides insights and tools to manage your business:

Key Metrics

• Profile Views: How many people viewed your profile
• Inquiries: Number of contact requests
• Response Rate: % of inquiries you responded to
• Average Rating: Your overall rating
• Total Reviews: Number of reviews received

Main Sections

• Overview: Quick stats and recent activity
• Messages: Communicate with potential clients
• Services: Manage your service offerings
• Reviews: View and respond to reviews
• Settings: Update profile and preferences
• Analytics: Detailed performance insights

Managing Inquiries

1. Check your dashboard daily for new messages
2. Respond within 24 hours (improves response rate)
3. Provide clear and professional answers
4. Confirm availability before committing
5. Follow up if user doesn't respond

Growing Your Business

Optimization Strategies

1. Complete Your Profile

• Professional profile photo
• Detailed bio (200+ words)
• Complete service list
• Portfolio with 10+ photos
• All certifications uploaded

2. Get More Reviews

• Ask satisfied clients to review
• Send follow-up messages
• Make it easy (provide direct link)
• Respond to all reviews (positive and negative)
• Show appreciation for feedback

3. Improve Your Ranking

• High response rate (90%+)
• Fast response time (<2 hours)
• Excellent ratings (4.5+ stars)
• Regular activity on platform
• Complete and detailed profile

4. Stand Out

• Offer competitive pricing
• Provide exceptional service
• Showcase unique skills
• Offer guarantees or warranties
• Be professional in all communications

Premium Features

Upgrade to Premium for additional benefits:

• 🏆 Featured provider status
• 📊 Advanced analytics
• 🔝 Priority in search results
• 📸 Unlimited portfolio photos
• 💬 Priority customer support
• 🎯 Targeted promotions

Safety Best Practices

For Users

Before Hiring

• ✅ Check verification badge
• ✅ Read reviews carefully
• ✅ Verify licenses and insurance
• ✅ Get written estimates
• ✅ Clarify scope of work
• ✅ Discuss payment terms

During Service

• ✅ Be present during work
• ✅ Document work with photos
• ✅ Address concerns immediately
• ✅ Keep communications professional
• ✅ Pay only for completed work

After Service

• ✅ Inspect work thoroughly
• ✅ Get warranty information
• ✅ Leave honest review
• ✅ Report any issues promptly

For Providers

Client Interactions

• ✅ Confirm appointments 24 hours ahead
• ✅ Arrive on time
• ✅ Provide ID if requested
• ✅ Respect client property
• ✅ Communicate clearly about costs

Professional Conduct

• ✅ Maintain licenses and insurance
• ✅ Follow safety regulations
• ✅ Use proper equipment
• ✅ Document work performed
• ✅ Provide receipts

Trust & Verification

How We Keep You Safe

Provider Screening

• Identity verification
• Background checks
• License validation
• Insurance verification
• Reference checks

Ongoing Monitoring

• Review analysis
• Complaint tracking
• Performance monitoring
• Regular re-verification

Community Standards

• Code of conduct enforcement
• Zero tolerance for fraud
• Swift action on reports
• Transparent communication

Trust Indicators

• ✓ Verified Badge: Passed all verification checks
• ⭐ High Rating: Consistent positive feedback
• 💬 Response Rate: Quick and reliable communication
• 📅 Platform Age: Long-term, established providers
• 📊 Activity Level: Regular platform engagement

Reporting Issues

What to Report

• Fraudulent activity
• Unprofessional behavior
• Poor service quality
• Safety concerns
• Payment disputes
• Harassment or abuse
• Fake reviews
• Inappropriate content

How to Report

1. Gather Information

   Collect evidence: screenshots, photos, messages, receipts

2. File a Report

   Go to Help Center → Report Issue or click "Report" on provider profile

3. Provide Details

   Describe the issue clearly with dates, times, and specifics

4. Submit Evidence

   Upload any supporting documents or images

5. Await Response

   Our team will investigate within 24-48 hours

What Happens Next?

• We review your report thoroughly
• May contact you for more information
• Investigate with provider if appropriate
• Take action based on findings
• Notify you of outcome

Contact Support

Support Channels

1. Help Center

Search our knowledge base for instant answers to common questions.

• Available 24/7
• 100+ articles
• Step-by-step guides
• Video tutorials

2. Live Chat

Chat with support agent in real-time.

• Mon-Fri: 8 AM - 6 PM
• Average wait: <5 minutes
• Quick resolution

3. Email Support

Send detailed inquiries to support@quickaid.com

• Available 24/7
• Response within 24 hours
• Attach files and screenshots

4. Phone Support

Call our support hotline for urgent issues.

• Emergency: 24/7
• General: Mon-Fri 8 AM - 6 PM
• Toll-free number

Before Contacting Support

• Search Help Center first
• Have your account details ready
• Prepare screenshots if applicable
• Note error messages
• Be clear about the issue

What We Need

To help you quickly, please provide:

• Your account email
• Description of the issue
• Steps to reproduce (if technical)
• Device and browser information
• Screenshots or error messages
• Provider name (if applicable)