Complete Documentation

QuickAid is a platform that connects users with verified service providers in their local area. Whether you need a plumber, electrician, tutor, personal trainer, or any other professional, we make it easy to find, compare, and contact trusted help.

What Makes Us Different?

• Verified Providers: Every provider goes through our verification process
• Real Reviews: Honest feedback from genuine customers
• Direct Contact: Reach providers instantly — no middlemen
• Local Focus: Find providers closest to you first
• Free to Use: No fees for searching or contacting providers

Getting started with QuickAid is quick and easy. Follow these steps:

1. 1

   Visit the Sign-Up Page

   Click "Sign Up" or "Get Started" on the homepage and select "User Account".

2. 2

   Enter Your Information

   Provide your basic details:

   • First & Last Name
   • Valid Email Address
   • Phone Number
   • Secure Password (min. 8 characters)
3. 3

   Verify Your Email

   Check your inbox for a verification email and click the link to activate your account.

4. 4

   Complete Your Profile

   Add your location, profile picture, and preferences to get the best experience.

A complete profile helps providers understand your needs and builds trust in the community.

Privacy Settings

• Public Profile: Name and general location visible to all
• Phone Visibility: Choose who can see your phone number
• Email Privacy: Email is never publicly displayed

Dashboard Overview

Key Features

• Advanced Search: Filter by location, service type, rating, and availability
• Favourites: Save providers for quick access later
• Reviews: Leave and manage your reviews
• Notifications: Stay updated on provider responses

1. 1

   Navigate to Settings

   Click your profile picture → Settings from the dashboard.

2. 2

   Update Information

   Modify any field including name, email, phone, or location.

3. 3

   Save Changes

   Click "Save" to confirm your updates.

Changing Your Password

1. Go to Settings → Security → Change Password
2. Enter your current password
3. Enter and confirm your new password
4. Click "Update Password"

Password Requirements

• Minimum 8 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• Special characters strongly recommended

Forgot Your Password?

1. Click "Forgot Password" on the login page
2. Enter your registered email address
3. Check your inbox for the reset link
4. Click the link and create a new password

1. 1

   Go to Account Settings

   Navigate to Settings → Account → Delete Account.

2. 2

   Confirm Your Identity

   Enter your password to verify it's you.

3. 3

   Provide Feedback (Optional)

   Tell us why you're leaving to help us improve.

4. 4

   Final Confirmation

   Click "Delete Account" to permanently remove your account.

What Happens After Deletion?

• Immediate logout from all devices
• Profile removed from public view immediately
• All personal data deleted within 30 days
• Reviews remain but are anonymised
• Email address becomes available for new accounts after 90 days

1. 1

   Select a Service Type

   Choose from our dropdown or type what you need — e.g., "plumber", "electrician", "tutor".

2. 2

   Set Your Location

   Enter your city or allow the platform to detect your location automatically.

3. 3

   Browse Results

   View providers sorted by relevance and distance. Use filters to narrow results.

Available Filters

• Distance: Within 5km, 10km, 25km, or 50km
• Rating: 4+ stars, 4.5+ stars, or 5 stars only
• Availability: Available now, Today, This week
• Verification: Verified providers only

Sorting Options

• Relevance: Best match for your search term
• Distance: Closest providers first
• Rating: Highest rated providers first
• Most Reviewed: Providers with the most reviews
• Newest: Recently joined providers

1. Basic Information

• Name, photo, and verification status
• Location and service area
• Years of experience and business hours

2. Services & Pricing

• List of services offered
• Pricing information and service descriptions
• Specialisations and certifications

3. Reviews & Ratings

• Overall star rating (out of 5)
• Number of reviews and recent feedback
• Response rate and average response time

4. Portfolio / Gallery

• Photos of previous work
• Before/after images
• Copies of certificates and licences

1. Phone Call

Click the phone button to call directly. Best for urgent needs or quick questions.

2. WhatsApp

Instant messaging for quick back-and-forth (if the provider has enabled this).

3. Email

Send a detailed message about your requirements — ideal for complex projects.

What to Include in Your Message

• Brief description of what you need done
• Your location (if not already set)
• Preferred date and time
• Budget range (if applicable)
• Any specific requirements or photos

1. 1

   Find the Provider

   Go to the provider's profile or your "My Reviews" section in the dashboard.

2. 2

   Click "Write a Review"

   Select the provider you worked with.

3. 3

   Give a Star Rating

   Rate the service from 1 to 5 stars.

4. 4

   Write Your Review

   Share your experience in detail (minimum 50 characters).

5. 5

   Submit

   Your review will be published after a brief moderation review.

How Ratings Are Calculated

• Average of all submitted review ratings
• More recent reviews carry slightly more weight
• Minimum 5 reviews required for rating to display
• Ratings update in real time

1. 1

   Create Provider Account

   Click "Join as Provider" and fill in your business information.

2. 2

   Add Business Details

   Provide your company name, services offered, years of experience, and pricing.

3. 3

   Upload Documents

   Submit your ID, professional licences, certifications, and insurance documents.

4. 4

   Verification Review

   Wait 24–48 hours for our team to review your application.

5. 5

   Go Live!

   Once approved, your profile is live and customers can find you instantly.

What We Verify

1. Identity Verification

• Government-issued ID check
• Name and address confirmation
• Photo matching

2. Background Checks

• Criminal record check (where applicable)
• Business registration verification
• Prior complaint history review

3. Professional Verification

• Licence validation for regulated professions
• Certification checks
• Insurance verification (if provided)

Key Metrics

• Profile Views: How many people viewed your profile
• Inquiries: Number of contact requests received
• Response Rate: Percentage of inquiries you've responded to
• Average Rating: Your overall customer rating

Managing Inquiries

1. Check your dashboard daily for new messages
2. Respond within 24 hours (improves your response rate ranking)
3. Provide clear, professional, detailed answers
4. Confirm your availability before committing to a job
5. Follow up if a customer doesn't respond after 48 hours

1. Complete Your Profile

• Professional profile photo
• Detailed bio (200+ words)
• Complete service list with descriptions
• Portfolio with 10+ quality photos

2. Get More Reviews

• Ask every satisfied client to leave a review
• Send polite follow-up messages after completing work
• Respond to all reviews — both positive and negative

3. Improve Your Ranking

• Maintain a 90%+ response rate
• Respond fast — under 2 hours where possible
• Keep your ratings at 4.5+ stars consistently

4. Stand Out

• Offer competitive pricing and transparent quotes
• Showcase unique skills or specialisations
• Offer guarantees or warranties on your work
• Be professional in every communication

For Users — Before Hiring

• Check the provider's verification badge
• Read recent reviews carefully
• Verify licences and insurance independently
• Get written estimates before any work begins
• Clarify scope, timeline, and payment terms upfront

During & After Service

• Be present during work wherever possible
• Document work with photos
• Inspect all work thoroughly before final payment
• Leave an honest review to help the community

How We Keep You Safe

• Identity Verification: Government ID checked for every provider
• Background Checks: Criminal and business record review
• Licence Validation: For all regulated professions
• Ongoing Monitoring: Review analysis and complaint tracking
• Zero Tolerance: Swift action on fraud or misconduct reports

Trust Indicators

• ✓ Verified Badge: Passed all verification checks
• ⭐ High Rating: Consistent 4.5+ star reviews
• 💬 Response Rate: Quick and reliable communication
• 📅 Platform Age: Long-standing, established provider

What to Report

• Fraudulent or deceptive activity
• Unprofessional or abusive behaviour
• Safety concerns during or after a service
• Payment disputes or non-payment
• Fake reviews or misleading profiles

1. 1

   Gather Evidence

   Screenshots, photos, messages, and receipts all help.

2. 2

   File a Report

   Go to Help Center → Report Issue, or click "Report" on the provider's profile.

3. 3

   Describe the Issue

   Be specific with dates, times, and what happened.

4. 4

   Upload Evidence

   Attach supporting documents or images.

5. 5

   Await Response

   Our team will investigate within 24–48 hours.

Support Channels

1. Help Center

• Available 24/7 — search for instant answers
• 100+ articles and step-by-step guides

2. Live Chat

• Monday–Friday, 8 AM – 6 PM
• Average wait time under 5 minutes

3. Email Support

• Available 24/7 — response within 24 hours
• Attach files and screenshots

4. Phone

• Emergency: 24/7
• General: Mon–Fri, 8 AM – 6 PM