Privacy Policy

Last Updated: December 31, 2025

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, you may provide us with:

• Account Information: Name, email address, phone number, password, and profile photo
• Profile Information: Bio, location, preferences, and service interests
• Provider Information: Business details, licenses, certifications, services offered, pricing, and work portfolio
• Communication Data: Messages, reviews, ratings, and feedback you provide
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Verification Documents: ID verification, background checks, and professional licenses

1.2 Information We Collect Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, search queries, clicks, and time spent on the platform
• Location Data: Approximate location based on IP address or precise location if you grant permission
• Cookies and Tracking: We use cookies and similar technologies (see our Cookie Policy)

1.3 Information from Third Parties

• Social media profile information if you connect your account
• Verification data from background check providers
• Analytics and advertising partners

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Create and manage your account, connect users with providers, facilitate bookings
• Improve Platform: Analyze usage patterns, develop new features, enhance user experience
• Communication: Send service updates, notifications, promotional materials, and respond to inquiries
• Safety & Security: Verify identities, prevent fraud, enforce our terms, protect users
• Personalization: Recommend relevant providers, customize your experience
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Marketing: Send you information about services, features, and promotions (you can opt out anytime)

3. How We Share Your Information

3.1 With Service Providers

When you contact a provider, we share necessary information (name, contact details, service request) to facilitate the connection.

3.2 With Third-Party Service Providers

We work with trusted third-party companies that help us operate our platform:

• Cloud hosting and storage providers
• Payment processors (we do not store payment card information)
• Email and communication services
• Analytics and marketing platforms
• Background check and verification services
• Customer support tools

3.3 For Legal Reasons

We may disclose your information if required by law, legal process, or to:

• Comply with legal obligations or respond to lawful requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information in other ways with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information in your account settings
• Deletion: Request deletion of your account and personal information
• Opt-Out: Unsubscribe from marketing emails or disable notifications
• Data Portability: Request your data in a portable format
• Object: Object to certain processing of your information
• Restrict: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@QuickAid.com or through your account settings.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child without parental consent, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: