At QuickAid, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using QuickAid, you agree to the practices described below.
Information We Collect
Information You Provide
When you create an account or use our services, you may provide us with:
- Account Information: Name, email address, phone number, password, and profile photo
- Profile Information: Bio, location, preferences, and service interests
- Provider Information: Business details, licenses, certifications, services offered, pricing, and work portfolio
- Communication Data: Messages, reviews, ratings, and feedback you provide
- Payment Information: Billing address and payment details (processed securely by third-party processors)
- Verification Documents: ID verification, background checks, and professional licenses
Information We Collect Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, features used, search queries, clicks, and time spent on the platform
- Location Data: Approximate location based on IP address, or precise location if you grant permission
- Cookies and Tracking: We use cookies and similar technologies (see our Cookie Policy)
Information from Third Parties
- Social media profile information if you connect your account
- Verification data from background check providers
- Analytics and advertising partners
How We Use Your Information
We use the information we collect to:
- Provide Services: Create and manage your account, connect users with providers, facilitate bookings
- Improve Platform: Analyze usage patterns, develop new features, enhance user experience
- Communication: Send service updates, notifications, promotional materials, and respond to inquiries
- Safety & Security: Verify identities, prevent fraud, enforce our terms, protect users
- Personalization: Recommend relevant providers, customize your experience
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Marketing: Send you information about services and promotions — you can opt out anytime
How We Share Your Information
With Service Providers
When you contact a provider, we share necessary information (name, contact details, service request) to facilitate the connection.
With Third-Party Service Providers
We work with trusted partners that help us operate our platform:
- Cloud hosting and storage providers
- Payment processors (we do not store payment card information)
- Email and communication services
- Analytics and marketing platforms
- Background check and verification services
- Customer support tools
For Legal Reasons
We may disclose your information if required by law or to protect our rights, prevent fraud, or enforce our Terms of Service.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information in other ways with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Secure servers and databases
- Regular security assessments and updates
- Access controls and multi-factor authentication
- Employee training on data protection best practices
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information in your account settings
- Deletion: Request deletion of your account and personal information
- Opt-Out: Unsubscribe from marketing emails or disable notifications
- Data Portability: Request your data in a portable format
- Object: Object to certain processing of your information
- Restrict: Request restriction of processing in certain circumstances
To exercise these rights, contact us at privacy@quickaid.com or through your account settings.
Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
When you delete your account, we will delete or anonymize your information within 30 days, except where we are required to retain it for legal or legitimate business purposes.
Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child without parental consent, we will delete it immediately. If you believe we have collected information from a minor, please contact us right away.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws. By using our platform, you consent to this transfer.
Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by email or through a notice on our platform. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our Privacy Team:
QuickAid Privacy Team
Email: support@quickaidng.com
Phone: +234 807 897 0306
Address: 12 Hospital Road, Jakpa Effurun, Warri, Delta State.
This policy is effective as of December 31, 2025